Customer Testimonials
Excellent experience from start to finish! Ryan, our sales rep carefully listened to our needs and wants in a vehicle as well as what we were comfortable paying. He then found the vehicle that fit our needs and price. This process was completed without the usual back and forth nonsense. Jessica did a great job making the numbers work for us. We are so grateful for your team!
Good people At maintenance and Claudio the best at costumer service they always on Point and fast to get everything done.
Chandler S was awesome to work with in sales. He may be new, but he is honest and friendly and was always willing to put in the work to find us the perfect truck. Never felt pressured or anything like normal car transactions seem to go. Ryan D and Chandler both ensured everything agreed upon was handled accordingly. I would buy another car from either one of them
Patricia is the best advisor I have had in a long while! She is one of the main reasons we keep bringing our Jeep back to Covert. 🙂
RUN!!
We bought a CPO 2021 Jeep from these guys and have had nothing but problems since meeting the finance department, despite being a cash customer. Read the negative reviews, they're endless.
Finance attempted to push over a half dozen warranties and add ons while we were in the office without any approval from us at all. We had a check for the precise amount negotiated before we arrived, and Dennise threw everything out of whack. Then she became combative when asked to remove the things we didn't ask for, and she constantly intejected that "you get nothing, ... Read More DealerRater - Feb 19, 2025
Exceptional service and professionalism. Quality work and done right the first. Clean and friendly atmosphere.
Kudos to Tony for excellent communication skills and professionalism. He was very detailed in what the service consisted of and gave a timeline of when the truck would be ready.
Very helpful sales man Jose Velasco who attended me did his best to get me approved and no only that his team I the finance department get me the best interest rate that I could get for being a 3rd time buyer I will definitely go again to this dealer shop
This dealership worked hard to earn my trust and respect, and my trust is well deserved. Their customer representative, Kyle, was very persistent in understanding my repair needs and working with the technicians. His follow-up and communication with me was timely and gave me the full, unvarnished truth so that I was able to make well informed decisions. I expect to be working with Covert for a long time to come.
My experience with dealership was great I give it an outstanding 10! My helper was iPatricia L Malmgren my service help was @Covert Chrysler Dodge Jeep RAM. I will gladly leave a review about my recent service experience it's Patricia from Covert Chrysler Dodge Jeep RAM.I greatly Have a moment to leave yall a review about my recent service experience. Was outstanding very good service thank you thank you ! Awesome Service! Again Thank you Patricia L Malmgren at Covert Chrysler Dodge Jeep Ram!
I would be happy to leave a positive review, but I am unable to do so at this time. I have been in communication with this dealer for some time regarding the cancellation of the warranties that were included with my vehicle purchase. I was informed by the dealer that the bank would not approve my loan without these warranties, which I believe to be untrue. I am now attempting to cancel these warranties. Despite repeated attempts to contact them, I have not received a response. When I visited the dealership to complete the paperwork, I was informed that an ... Read More DealerRater - Oct 8, 2024
This place is unprofessional the manager Bart is unprofessional. As long with all the employees, Dallas is been promising me things that he cannot keep since the moment that I walk into the dealership Mr. B is the most rudest person that I ever met. He always trying to offend his customers they are lacking of customer service. I'm waiting for two months for a spare key. They promised me and even the manager doesn't have a way to help. They promised me so many things and each time when we go to close the deal, they act ... Read More DealerRater - Aug 2, 2024
I just purchased a 2023 Challenger from Covert Dodge. I completed the purchase while overseas. They held the car until I returned. Covert Dodge then delivered the vehicle to my home in Houston at their cost. So that was awesome touch.
I took delivery of the vehicle sight unseen which might seem high risk but it was a new car, I have owed a Challenger before, and wanted to get a "last call " vehicle.
I could not find any defects in the car when it arrived.
It rides smooth, the engine pulls hard, and the exhaust sound is hypnotic. ... Read More DealerRater - Jun 15, 2024
I have nothing to add. The experience was a good experience overall and I remain pleased.
Tanner Mee made it possible for us to get our truck. With out jumping over hoops like other dealerships.
Sarah was great. Very responsive and helpful. She made sure everything was perfect and followed up!
Great service all around .. my daughter recommended CHRISTIAN and he was amazing good with all our needs
Salesman Jose was very helpful in this car buying process. Definitely recommend shopping with them
Jason was so helpful and took the time to explain some of the new features in this Jeep compared to the 2018 Jeep that we had previously.
Ryan and Covert were both attentive and understanding in our search for the right car. We are thrilled with the purchase of our new Jeep Wrangler.
Great service and actually wanted to take care of our needs. The service department was just as welcoming and helpful
Great car dealer....Gunkel is a fantastic manager and we will continue to purchase from Covert
I started with this dealership and then started looking at another dealership just for comparison shopping. A third dealership in another town pretty much ghosted me even though I hardly asked any questions. I went back and forth for a while trying to decide and ended up deciding on the other dealership. After I was in financing at the other dealership, there were some extra costs that were necessary to be able to use a warranty. These costs were never disclosed. I reached out to Chuck while at the other dealership expressing my concern and told him I would definitely ... Read More DealerRater - Oct 10, 2023
Straightforward deal with Bart and Chuck, simple purchase process. Most of the deal was handled over a few text messages and they delivered a couple vehicles to our home for us to test out. Zero hassle on our part
Best experience ever!! Would recommend to anyone. Chuck and Will did an amazing job. Amber was very informative and explained my financing options very well. Chuck did an amazing job with my delivery.
I found Covert staff informative and respectful, allowing me time to process, and available for questions when I had them.
Staff is awesome and straight forward. They offered me top dollar for my trade. Top-notch dealer!
It waw very good experience. I look forward to working with them again. Good bye
The service was great to follow up with even better I look forward to working with them again
I like the Jeep Wrangler that I purchased and am looking forward to getting some time to take it out.
We felt valued throughout the entire process and did not feel as though we were ever pressured into buying a vehicle. Christian was very professional!
Tanner was super helpful and friendly. He made the entire experience smooth and easy. I would definitely recommend him to anybody looking for a new vehicle.
Tanner and Jessica we're excellent to work with. The process was efficient and pleasant. Dealership was easy to navigate and clean. VERY happy with the whole experience
Jeff found me the exact Wrangler 4xe I was looking for within the time constraints I had. Very happy with the transaction.
Great customer service! Chuck was very professional & knowledgeable about the vehicle he showed me. He exceeded my expectations to make sure he got me a deal I wanted! Would definitely recommend!
Great experience as usual. In and out in less than 2 hours. Thank you Covert!
Awesome dealership, Kyle was great and did an outstanding job, did not all any pressure, the experience was just a good one
Sarah is as the very best. Very easy to communicate with, got us a deal on our new Jeep Grand Wagoneer and even drive and delivered it to our house after hours since we couldn’t make it back to facility with our twin babies!! Loved this experience at Covert!
Carlos was a great sales rep and Irene in finance has been fantastic! They were both prompt in their responses (bought vehicle from out of state) and very willing to work a deal! I’d definitely buy another vehicle from them!
Not a great experience on my used Jeep purchase. Salesperson Maris was handed my deal by Manager, (newly promoted) Max. Seller would not stand behind a bad spare tire on a Certified Used purchase. Noticed several weeks after the sale, so buyer beware. Logic did not prevail. I will buy a new spare and move on.
Salesman and staff are knowledgeable. They also gave me up front pricing. All were very professional.
Good price. Clean/modern facility. Salesman very attentive/responsive. Some pressure by finance to purchase add ons.
The staff at Covert Chrysler Ram always take good care of my families needs. We are now an owner of our 10th Truck we’ve been buying vehicles from Covert for more than 10 years. Our Sales person Jason has always listened to our needs and strives to find the right vehicle for our family. Thank you to all of the staff up their job well done. Joe Spivey
By far the greatest experience I have ever had at a car dealership! Not only was everyone so kind, but Mike S. and team did everything in they could to make my dreams come true. I could not think of a better dealership to purchase a car from. I have the upmost respect for this dealership and everyone working here - They will forever have my business.
From the time arrived, the customer experience was absolutely amazing! There was no pushy salesmen, just A1 service to make sure you get what you want!
Had a good experience with Jason Whited at the Research Covert location. Everything was smooth from the moment I walked in. Trade in value was decent compare to others. Walked out very happy with my 2023 Jeep Gladiator Mojave! Thanks Jason!
Jonathan was awesome… i love that guy🍾… highly recomended this dealer they take cared of like family🙏
After I purchase the vehicle I was told truck was not ready to take home due to service was not completed on the truck, I believe costumer should be aware about the vehicle is ready to take before all paperwork is completed, after that is a costumer decision if continue with the transaction, I was told to take my trad in truck back till service is completed,unacceptable, and unconvinience
Excellent atmosphere, fair negotiation, dealership was not forcing a deal, when there was a question or confusion they made sure to explain or clarify again
Excelente atención,muy buen trato buscando la satisfacción del cliente y atentos a nuestras necesidades en todo momento muy recomendable.
Great sales staff. Knowledgeable and extremely friendly, and not overly pushy. The Finance folks are also great and made the experience as painless as possible. Shout out to Mike S. and Tyler for helping me out. Kudos to Bert for running a great operation at Covert.
Sales, management and finance were all a pleasure to work with. Fast and easy purchase
I met Armin at Covert Jeep in March of 2023, after looking at some Jeep Wranglers and not finding exactly what I wanted I decided to wait until I got what I wanted. We kept in contact through text message for the following weeks. I got news the 2024 Wranglers were going to be slightly redesigned for that model year- I knew I wanted to wait to get a 2024. He kept sending me updates and info on new model information and got me very excited to get a 2024. I then decided I would built out and order one.
Fast forward to May 5... Read More DealerRater - Sep 12, 2023
Armin was amazing!!! He went out of his way to make everything so easy!!! Highly Recommended!!!
Clean dealership well staffed but yall need better AC my wife and I felt like we were sweating just sitting there waiting for the paperwork to be completed. I feel bad for Tanner and the other staff that have to be in that part of the building all the time.
Chuck was Purrrrrrfect and the process was flawless. We are delighted with our new used Chevy.
Very professional and kind. The finance Joel olivarez went over and beyond to get me the best deal.
The staff were great to interact with and did their best to assist with helping me make my selection and getting the proper financing. I felt the value on my trade-in was a low ball offer though. Other than that it was a great experience
Buster was a great help. My wife and I left satisfied with our new vehicle.
What can I say! I had the best experience with Maris and Max! They helped pick out the right truck.. Asked all the right questions. Highly Recommended
I bought a 21 TRX in June of 21. I now have 31k miles on it. Looking at the paperwork I see where Covert sold me an aftermarket warranty for the truck. I could of just answered a SPAM call for it. Why would a dealer sell a NON-FCA extended warranty on a 100k truck. I know I should have looked at it better. I didn't think I would be screwed on 100k truck. Well, I did at this dealership.
I tried contacting the dealer to get it fixed. Tried finance dept, sales person and GM. Nothing but continuously ringing phones ... Read More DealerRater - Sep 6, 2023
Love the people whom we met! They were kind, considerate, very attentive to our needs! Christian and Max were Very Happy to make sure that our needs were addressed and met. I’m looking forward to hearing back from Christian and reviewing the warranty option and pricing again today! Both William and I rate the overall experience highly and we would recommend the dealership to other potential buyers 🥰 Sincerely, Terri Beardmore and William Beardmore Georgetown, TX
It was refreshing to do business with such a stellar sales team that was professional, knew their products and put us into a truck that was more than what we expected.
We've bought vehicles at several other local and national dealers who cannot began to compare to the Covert Family. I was an amazing buying experience with the Covert earning our loyalty for all future purchases!
Thank you from our family to yours.
BTW, I'd like to recognize Jordan Ball who didn't have the vehicle at his dealership, who referred us to Max Gower at their Dodge ... Read More DealerRater - Sep 4, 2023
Very professional, and easy to communicate with. Was not pressured into anything and was receptive to negotiation.
Bunch of liars and frauds. Totally lied about rates of finance and gave me the highest rate
Had a great service experience. Alan was great and kept me informed the entire time.
Sarah and Jessica were awesome! They got the Jeep I wanted and got the deal done quickly.
Ezdine was amazing!!! He was very helpful and made the process smooth. Definitely coming back.
I had a great experience buying my car! I was initially anxious buying a car in Austin when I live in Houston. I was unable to test drive, but found the dealer to be trustworthy, and even drove my car to Houston for me and exchanged for the trade in. I would definitely Re commend them!
Excellent customer service, the sales team keeps you in the loop throughout the process, everyone was very professional, Jamie Behl, Peter Prescott, and James were great to deal with
Amazing experience. Max is the absolute best! Great follow up and found the exact vehicle we wanted
Michael was great to deal with. Prompt and responsive. 2nd purchase from him, 8th from Covert. Recommend Covert to all my friends and family.
Kenneth was a pleasure to work with. He's very knowledgable, always attentive and not pushy. Thank you!
Fantastic , on top, professional, wonderful, Great, awesome, funny, helpful, nice, Happy, pro, good, nice, thanks
Chuck was great to deal with and he went above and beyond to get my son his car.
Great service! Very fast and responsive when buying a new car! Will definitely buy here again.
We have been purchasing personal and business vehicles for 30 years and Covert Jeep are the best we have ever dealt with. From the first interaction, to the time our car was delivered to us in Dallas, the team at Covert over delivered on all expectations. Sarah, Amber and Will are some of the best we have ever worked with.
It was a good experience working with Adam, Chance, Will and the rest of the team.
Worked with Chuck and Bart and they made everything easy. We have used them in the past and the service is always impeccable.
Carlos and Peter were amazing in helping us select the best vehicle in our budget. Im so grateful for all best tips and advice when it came to financial aspect. Thank you so much yall are the best.
The dealership was overall a wonderful experience, this is the second time buying a vehicle with them. Overall, both times were great. Kyle was also great, he helped me the entire time. What made it even better was that he spoke Spanish and was communicated with my parents, he made them feel involved the whole time. The truck was not just for me but also for my parents, so I was happy that Klye took their opinions and concerns into consideration when choosing our truck. We will definetly buy our futer veihcules here once again.
Chance did a great job of communicating and helped me get a vehicle problem fixed quickly
Mike was amazing to work with! He made the process painless and was incredibly patient with us. He did a great job understanding our needs and getting us to an agreement that made us comfortable.
I already reviewed this, but here it is again... 😉 I ordered a truck through Covert. All in all it was good, after Mike took over the order (the previous rep missed multiple items - guess that is why he is not there anymore). On bringing it back in to have accessories added/fixed, Kevin did a great job.
Max went above and beyond to ensure I was able to get in a car. I normally have a bad experience with car dealerships, but not this time. Covert Jeep took care of me like a family member. Forever grateful!!!
Great communication throughout the process. This is our second purchase through Covert. Wouldn't shop any other dealer for Jeep/RAM.
Pricing was fair. However, follow-up communications and follow-through for unresolved issues was below acceptable. Covert lost the second key-fob to the Jeep I purchased. They stated that it would be send to me via fed-ex but as soon as I left the dealership they ceased communication. Bottom line... I had to go to another dealership to order a new key for $200 and then I had to pay an additional $198 to have it programmed.
Covert Dodge Ram of Austin Texas Dealership Keeps its word and takes good care of its returning customers. That's why I keep buying my trucks from them! Extreme Customers Service Values. I have bought two trucks from salesman Chance Quick and will commend him for his honesty and no xxxxxxxx salesmanship. I never felt pressured and he kept his word he would hold the vehicle i wanted.. Great Job Chance!
Dealer is painfully unfamiliar with out-of-state registration requirements. I purchased a vehicle three months ago and when they tried to pay my state taxes, the payment did not go through. Not only was the process lengthy, they had no funds to pay the taxes.
I had a wonderful experience! Seamless. I usually do not enjoy the process of buying a car, but these guys made the experience fun.
Easy to work with and had a positive experience getting the truck I wanted at the price I wanted.
Irene, Kenneth amd Mike were awesome. I was in and out in less than 2 hours with the Jeep I wanted. The whole process was amazing and I would highly recommend dealing with these folks.
As a first time car buyer, I was very nervous to start the process but Carlos and Amber made my experience very easy and stress free. They answered all my questions and concerns and I was able to leave the same day with my dream car. I know it’s just a job for them but everything felt genuine and they were excited for me. After getting it home, I noticed some damage on it that I did not do myself and they are setting me up with an appointment to get it fixed.
I’m hoping I won’t ... Read More DealerRater - Aug 17, 2023
I was upset that Patricia left the dealership in the middle of me picking up my vehicle. I was told that the Jeep was ready but as it turns out it was not. There was some things that needed to be straightened out. The sales manager really stepped up and gave me a loaner while they got my Jeep ready to go. The sales manager really made up for my experience.
Fair pricing. However, Covert fell short on customer service. They lost spare key to my new jeep & never replaced it sadly. Even after numerous opportunities were given to Covert to provide me with a replacement spare key for the one they lost on my new jeep, they never fixed the situation.
Rick was very helpful and nice. I would buy from him again. I also appreciate that y’all negotiate. It’s fun.
Great experience, nice company. Max was very helpful, process was pretty seamless, and they worked with us on price and trade in.
Great service,great Team!!! Really satisfied. Thank Yall,my first time buying with y’all great experience!!!!
Everyone I dealt with was nice and knowledgeable. The process of buying a new car was smooth and not at all time consuming.
We received amazing service from Will Harrell, Chuck Sherman and Kevin Kasper. They went out of their way to make our Gladiator purchase awesome! We have been customers for over 30 years and have never been disappointed!